FAQ – Frequently Asked Questions

Here you will find answers to the questions we are asked most often: about our fragrances, about ordering, payment and shipping, about returns and withdrawal, and about customer accounts and data. Can't find your question here? Then feel free to write to us and we will be happy to help.

About Our Fragrances

What does “Inspired by” mean?

All fragrances in our shop belong to our own collection JD Maison du Parfum, and each one carries its own number within this collection. Our fragrances are independent products and not original products of other manufacturers.

The addition “Inspired by …” in the product name refers to a well-known perfume and serves solely to describe the scent profile. It does not mean that you will receive the perfume named, nor that there is any connection with its manufacturer or trademark owner.

Are these original products?

No. Our fragrances are not original products. The brand and product names mentioned belong to their respective owners and serve solely to describe the scent profile. There is no connection with the trademark owners. You will also find this notice on every product page.

What do the fragrance notes on the product page mean?

On the product pages you will find fragrance notes based on the original whose scent profile our fragrance is modelled on. As is customary in perfumery, they are divided into three stages:

• Top note: the first impression immediately after spraying.
• Heart note: the actual character of the fragrance, which unfolds afterwards.
• Base note: the foundation of the fragrance, which comes to the fore last.

This information is intended as a guide to help you choose. Everyone perceives a fragrance slightly differently, and your own skin also plays a role.

How much does a fragrance cost?

Every fragrance in our collection is available in five variants:

You choose the size on the product page before adding the fragrance to your cart. All prices are final prices. The price displayed in the shop at the time of your order applies. Shipping costs may be added. You will find the details further below in the “Shipping” section.

How do I find the right fragrance?

• By category: Browse our categories Men, Women, Unisex, Summer Fragrances and Winter Fragrances.
• Using the search: Use the “Search for products” field to look for a specific fragrance.
• All fragrances: You can find our entire collection of around 275 fragrances in our product overview.

Not sure? Write to us and we will be happy to help.

Ordering

How do I place an order?

1. Choose your fragrance and add it to your cart.
2. Proceed from the cart to checkout.
3. Enter your email address, your phone number, your name and your billing address. If you would like the order delivered to a different address, you can also enter a separate shipping address. If you wish, you can also add an order note and a coupon code.
4. Tick the “I agree to the Terms & Conditions” checkbox. By doing so, you confirm that you accept our General Terms and Conditions.
5. Click “Place Order”. Then complete the payment on Mollie's payment page.

Until you click “Place Order”, you can review all your entries at any time and correct them directly in the input fields. The contract language is German. Our Terms and Conditions explain when the contract is concluded. There is no minimum order value.

Do I have to create a customer account?

No. You can also order as a guest. If you would like a customer account, tick the “Create an account?” box at checkout and choose a password. With a customer account, you can see all your orders at a glance at any time, manage your addresses and create a wishlist. After registering, you will receive a welcome email.

Can I sign in with my Google account?

Yes. Instead of using your email address and password, you can also sign in with your Google account. In this case, Google transmits your name, your email address and your profile picture to us. Signing in this way is voluntary. You can read more about this in our Privacy Policy.

Can I still change or cancel my order?

Changing your order: If you would like to change your order, for example the shipping address or the fragrance, please contact us as soon as possible and quote your order number: by email at info@jd-parfums.de, by phone on +49 176 76787301 or via WhatsApp. As long as the order has not yet been shipped, we will accommodate change requests wherever possible.

Cancelling your order: As a consumer, you can withdraw from the contract as soon as you have placed your order, which means even before we have shipped the goods or before they reach you. To do so, inform us of your withdrawal by means of a clear statement, for example by email to info@jd-parfums.de. If the goods are already on their way, send them back to us once you have received them. Your right of withdrawal remains unaffected in any case. You can find out more in the “Returns & Withdrawal” section.

How do I redeem a coupon code?

Enter your coupon code in the coupon field at checkout. The discount will then be deducted from your order. The conditions that apply, for example how long the code is valid, depend on the coupon in question. We will always inform you of the conditions together with the coupon.

Will I receive an order confirmation?

Yes. After placing your order, you will receive an order confirmation from info@jd-parfums.de at the email address you provided. If the status of your order changes, for example when we process or complete it, we will also let you know by email.

Haven't received an email? Please check your spam folder and make sure you entered the correct email address. If you still cannot find the message, please get in touch with us.

Payment

How can I pay?

The following payment methods are available on Mollie's payment page:

• iDEAL (for accounts with Dutch banks)
• PayPal
• Credit card: Mastercard and Visa

Payments are processed exclusively by the payment service provider Mollie (Mollie B.V., Keizersgracht 126, 1015 CW Amsterdam, the Netherlands). After clicking “Place Order”, you select one of these payment methods on Mollie's payment page.

We do not offer cash on delivery, payment by invoice or bank transfer.

When will the amount be charged?

The purchase price is due when you place your order. You pay immediately afterwards on Mollie's payment page. When the amount appears in your bank account or on your credit card statement depends on the payment method you choose and on your payment provider.

Is payment secure?

Secure payment is important to us. That is why we process all payments through Mollie, a specialised payment service provider. You enter your payment details directly with Mollie. We do not receive or store full credit card details.

Mollie provides us with the information about your payment that we need to match and process it and to handle any refunds, for example the payment status and, depending on the payment method, the payer's name and bank account details (IBAN) for iDEAL or the last four digits of the card number for a card payment.

The connection to our shop is encrypted via HTTPS.

Shipping

Which countries do you deliver to?

We currently only deliver to Germany, the Netherlands, Belgium and France.

How much does shipping cost?

Standard shipping costs a flat rate of 6.95 EUR per order, no matter how many fragrances you order. Once your order reaches a certain value of goods, we deliver free of charge. The deciding factor is the country of your billing address:

Example: Three fragrances in the 50 ml Elixir size (29.99 EUR each) cost 89.97 EUR in total without a coupon. This puts you above the free shipping threshold in all four countries.

How long does delivery take?

The delivery time begins on the day after Mollie confirms your payment and is:

• 2–4 working days to Germany,
• 3–7 working days to the Netherlands, Belgium and France.

Working days are Monday to Friday, excluding the statutory public holidays that apply in the German state of Saarland.

What should I do if my parcel arrives damaged?

If the packaging is already visibly damaged when it is delivered, ask the delivery driver to confirm the damage if possible. In any case, please contact us as soon as possible, by email at info@jd-parfums.de or via WhatsApp. Please send us your order number along with photos of the parcel and the goods. We will then take care of finding a solution.

The statutory liability for defects (warranty) of two years from delivery applies. Your statutory warranty rights apply in every case. Even if you do not report the damage to the delivery driver, you will not lose any statutory claims as a result.

Returns & Withdrawal

Can I return my order?

Yes. As a consumer, you have a statutory right of withdrawal: you can withdraw from the contract within 14 days. You do not have to give a reason for your withdrawal.

The withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, have taken possession of the goods.

How do returns work?

1. Within the withdrawal period, inform us by means of a clear statement that you are withdrawing from the contract, for example by email to info@jd-parfums.de or by letter to the return address given below. You can use the model withdrawal form on our Terms and Conditions page for this, but you are not required to. To meet the deadline, it is sufficient for you to send your notice before the 14 days have expired.
2. Send the goods back without undue delay and no later than 14 days from the day on which you informed us of your withdrawal. The deadline is met if you send the goods before the 14 days have expired. The return address is:
   JD Parfums
   Saar-Park Center
   Stummplatz 1
   66538 Neunkirchen
   Germany
3. If possible, enclose a note with your order number. This helps us match your return quickly.

Who pays for return shipping?

If you exercise your right of withdrawal, you bear the direct cost of returning the goods. If the goods are defective or we sent you the wrong item, we will cover the cost of the return.

When and how will I get my money back?

If you withdraw from the contract, we will refund all payments we have received from you, including the delivery costs for standard shipping, without undue delay and no later than 14 days from the day on which we received your notice of withdrawal.

For the refund, we will use the same means of payment that you used for your order, unless expressly agreed otherwise with you. You will not be charged any fees for this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is earlier.

Can I return an opened fragrance?

Please note: for sealed goods that are not suitable for return for reasons of health protection or hygiene, the right of withdrawal no longer applies if the seal has been removed after delivery (§ 312g(2) no. 3 of the German Civil Code, BGB). This exception only applies if the fragrance reached you sealed. If you are not yet sure whether you want to keep a fragrance, please therefore leave the seal intact for the time being.

If the fragrance was not delivered sealed, or if the seal is still intact, you can return it within the withdrawal period. You only have to compensate for any loss in value if it results from handling the goods in a way that was not necessary to examine their nature, characteristics and functioning.

You can find the full withdrawal policy and the model withdrawal form on our Terms and Conditions page in the “Withdrawal Policy” section. If an item is defective, your statutory warranty rights apply in every case.

Account & Data

How do I manage my customer account?

Once you have signed in, you will find the following in your customer account:

• an overview page (dashboard),
• your orders with your order history,
• your product reviews,
• your profile with your personal details,
• your addresses,
• your wishlist.

Are my reviews shown publicly?

Yes. When you review a fragrance, your review appears on the product page immediately and without being checked first. The name you entered, your star rating and your comment are publicly visible. If you prefer, you can, for example, enter only your first name. If you would like one of your own reviews removed, simply write to us.

Are the reviews verified?

No. We do not check whether a review comes from a person who actually bought or used the fragrance. If you believe a review is unlawful, please report it to us by email to info@jd-parfums.de, including the link to the product page.

How can I delete my customer account?

You cannot delete your customer account yourself. To have it deleted, please send us an email to info@jd-parfums.de, ideally from the email address you registered with. We will then delete your account without undue delay, and within one month at the latest, and confirm the deletion by email.

We are required to keep certain data for commercial and tax law reasons and may only delete it once the statutory retention periods have expired: invoices and other accounting records for eight years, commercial and business letters received and sent for six years, and books and annual financial statements for ten years (§ 147 of the German Fiscal Code, AO; § 257 of the German Commercial Code, HGB). Each period begins at the end of the calendar year in which the document was created.

Our Privacy Policy explains your further rights, for example the rights of access, rectification, restriction of processing, data portability and objection, as well as the right to lodge a complaint with the Unabhängiges Datenschutzzentrum Saarland (Independent Data Protection Centre Saarland).

How do you handle my data?

Our shop itself only uses technically necessary cookies. We do not use analytics or advertising tracking, and we do not send out a newsletter.

However, we do embed content from third-party providers on our pages, for example:

• fonts from Google (Google Fonts),
• software libraries loaded via Cloudflare's cdnjs service,
• a Google Maps map on the contact page (Google may set its own cookies in the process),
• at checkout, the Google Maps address search and a script from our payment service provider Mollie.

When this content is loaded, your IP address is transmitted to the respective provider, in some cases also to the USA. You can find all the details in our Privacy Policy and our Cookie Policy.

Contact

How can I reach you?

• Email: info@jd-parfums.de
• Phone: +49 176 76787301
• WhatsApp: +49 176 76787301
• Contact form: go to the contact form

Address:
JD Parfums
Saar-Park Center
Stummplatz 1
66538 Neunkirchen
Germany

Please note: if you write to us via WhatsApp, your data will be processed by WhatsApp (WhatsApp Ireland Limited, a company of the Meta group). You can read more about this in our Privacy Policy.

How does the contact form work?

In the contact form, enter your email address, a subject and your message. We will reply to you by email. If your enquiry is about an order, please include your order number.

You can find out more about us on our About Us page.