Terms and Conditions

General Terms and Conditions with customer information and withdrawal policy for orders placed in the online shop jd-parfums.de

§ 1 Scope and Provider

(1) These General Terms and Conditions (“GTC”) apply to all orders you place via our online shop at jd-parfums.de and to the contracts resulting from them. Any deviating or supplementary terms of the customer do not become part of the contract unless we expressly agree to their validity.

(2) The provider of the online shop is:

JD Parfums
Saar-Park Center
Stummplatz 1
66538 Neunkirchen
Germany

Phone and WhatsApp: +49 176 76787301
E-mail: info@jd-parfums.de
Tax number: 040/254/09863

You can send us questions, complaints and objections using the contact details above or via our contact form. Answers to frequently asked questions can be found in our FAQ.

(3) Our online shop is aimed at consumers. A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their self-employed professional activity (§ 13 of the German Civil Code, BGB).

(4) The version of these GTC valid at the time of your order applies.

§ 2 Contracting Party

The purchase contract is concluded with JD Parfums, Saar-Park Center, Stummplatz 1, 66538 Neunkirchen, Germany. “JD Maison du Parfum” is the name of our fragrance collection.

§ 3 Conclusion of Contract and Ordering Process

(1) The presentation of products in our online shop does not constitute a legally binding offer, but a non-binding invitation to you to order goods.

(2) The ordering process comprises the following steps:

1. You select the desired products from our range and add them to the shopping cart.
2. In the shopping cart, you can check the selected products and quantities, change quantities or remove products. From there, you proceed to checkout.
3. At checkout, you enter your e-mail address, your phone number, your first and last name and your billing address (street and house number, city, postcode, country). Optionally, you can enter a different delivery address, a note about your order and a coupon code.
4. You can order as a guest. Alternatively, you can create a customer account while ordering by selecting the corresponding option and choosing a password, or you can sign in with an existing customer account or with your Google account.
5. Before you submit your order, the selected products, the prices, the shipping costs and the total amount are shown to you in an order summary.
6. By ticking the box “I agree to the Terms & Conditions” (“Ich akzeptiere die AGB” in the German version of the shop), you declare your consent to the validity of these GTC.
7. By clicking the “Place Order” button (labelled “Zahlungspflichtig bestellen”, i.e. “order with obligation to pay”, in the German version of the shop), you submit a binding offer to purchase the goods in your shopping cart.
8. You will then be redirected to the payment page of our payment service provider Mollie. There, you select one of the payment methods listed in § 8 and complete the payment.

(3) Identifying and correcting input errors: Until you click the “Place Order” button, you can check your entries at any time and correct them directly in the input fields using the usual keyboard and mouse functions. Up to that point, you can change the contents of your shopping cart at any time by returning to the shopping cart. You can also cancel the ordering process at any time by closing the browser window. Your order only becomes binding when you click the “Place Order” button.

(4) The purchase contract is concluded when we accept your offer. Acceptance takes place – whichever occurs first –

• by sending you an order confirmation by e-mail,
• by requesting payment from you, by redirecting you to the Mollie payment page after you have submitted your order, or
• by delivering the goods.

(5) After you have placed your order, you will receive an e-mail from us with the details of your order (order confirmation or invoice). We will also inform you by e-mail of any changes to the order status, for example when your order is being processed, has been completed, cancelled or refunded. Please make sure that the e-mail address you provide is correct and that e-mails from info@jd-parfums.de are not filtered out by a spam filter.

§ 4 Customer Account

(1) Creating a customer account is voluntary. You can also order as a guest without a customer account.

(2) In your customer account, you will find, among other things, an overview of your previous orders, your product reviews, your profile data, your addresses and your wishlist.

(3) Please keep your login details secret and protect them from access by third parties.

(4) You can request the deletion of your customer account at any time by e-mail to info@jd-parfums.de. Statutory retention obligations remain unaffected. Further information on the processing of your data can be found in our Privacy Policy.

§ 5 Contract Language and Storage of the Contract Text

(1) The contract language is German. Our online shop is also available in English, Dutch and Arabic. Where we provide these GTC in other languages, these translations are provided for your information.

(2) We store the contract text, i.e. the data of your order. In addition, you will receive your order data by e-mail after placing your order (§ 3(5)).

(3) Only the current version of these GTC can be accessed on this page. Please therefore print or save these GTC, including the withdrawal policy and the model withdrawal form, before placing your order, using the print or save function of your browser.

(4) If you have created a customer account, you can view your order data after conclusion of the contract in your customer account under “My Orders”. If you order as a guest, please keep the e-mail containing your order data.

§ 6 Prices and Shipping Costs

(1) The prices stated in our online shop are final prices. Shipping costs may be added in accordance with paragraph (2). The price stated at the time of your order applies.

(2) For standard shipping to any of our delivery countries, we charge shipping costs of €6.95 per order. Once your order reaches a certain value of goods, shipping is free of charge. Which free-shipping threshold applies depends on the country of your billing address, not on the delivery country. The following amounts apply:

(3) The shipping costs applicable to your order are shown to you at checkout before you place your order.

(4) There is no minimum order value.

§ 7 Delivery Area, Shipping and Delivery Times

(1) We deliver exclusively to Germany, the Netherlands, Belgium and France. The delivery address must be located in one of these countries.

(2) Delivery is carried out by a shipping company commissioned by us.

(3) Once your payment has been confirmed by our payment service provider Mollie, the delivery time is:

• 2 to 4 working days for deliveries to Germany,
• 3 to 7 working days for deliveries to the Netherlands, Belgium and France.

The delivery time begins on the day after your payment has been confirmed. Working days are Monday to Friday, excluding statutory public holidays in Saarland.

(4) Should an ordered item unexpectedly be unavailable, we will inform you without delay. We will refund any payments already made for unavailable items without delay. Your statutory rights remain unaffected.

(5) The risk of accidental loss and accidental deterioration of the goods passes to you, even in the case of shipment, only when the goods are handed over to you.

§ 8 Payment and Due Date

(1) Payment is processed exclusively via the payment service provider Mollie B.V., Amsterdam, the Netherlands. The following payment methods are available to you on the Mollie payment page:

• iDEAL
• PayPal
• Credit card (Mastercard, Visa)

After clicking the “Place Order” button, you will be redirected to the Mollie payment page. There, you select the desired payment method and complete the payment.

(2) Payment by cash on delivery, by invoice or by bank transfer is not possible.

(3) The terms and conditions of the respective payment service, for example PayPal, may additionally apply to the use of the individual payment methods.

(4) The purchase price, including any shipping costs, is due for payment immediately upon conclusion of the contract. We ship the goods once Mollie has confirmed your payment.

(5) If you do not complete the payment process with Mollie, we will not ship the goods. In this case, we may rescind the contract in accordance with the statutory provisions; we will inform you of this by e-mail.

(6) Information on the processing of your data in connection with payment processing can be found in our Privacy Policy.

§ 9 Retention of Title

The goods delivered remain our property until the purchase price has been paid in full.

§ 10 Information About Our Products

(1) We sell perfumes from our own collection “JD Maison du Parfum”.

(2) Our products are not original products of other manufacturers or brands. They do not originate from the owners of third-party brands and are neither licensed nor authorised by them. We have no connection with the owners of third-party brands. Third-party brand and product names belong to their respective owners.

(3) The fragrance descriptions on our product pages are intended as a guide. Every person perceives a fragrance individually.

§ 11 Statutory Liability for Defects

(1) You are entitled to the statutory rights in respect of defects (warranty rights). For claims based on defects in new goods, a statutory limitation period of two years from delivery of the goods applies (§ 438(1) no. 3 and (2) BGB).

(2) If goods are delivered with obvious transport damage, we ask you to report such damage to the delivery agent immediately, if possible, and to inform us. If you do not do so, this has no effect whatsoever on your statutory claims and their enforcement, in particular on your rights in respect of defects. This request merely serves to enable us to assert our own claims against the shipping company.

(3) You can notify us of defects using the contact details given in § 1. Where possible, please state your order number.

§ 12 Liability

(1) We are liable without limitation in cases of intent and gross negligence, fraudulent concealment of a defect, injury to life, body or health, under the provisions of the German Product Liability Act (Produkthaftungsgesetz), and to the extent of any guarantee expressly assumed by us.

(2) In the event of a slightly negligent breach of an essential contractual obligation, our liability is limited to the damage that is typical for the contract and foreseeable at the time the contract was concluded. Essential contractual obligations are those obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose fulfilment you may regularly rely.

(3) In all other respects, our liability for slightly negligent breaches of duty is excluded.

(4) The above limitations of liability also apply in favour of our legal representatives and vicarious agents.

(5) Your statutory rights to supplementary performance, rescission and price reduction remain unaffected by these provisions.

§ 13 Coupon Codes

(1) You can redeem discount or promotional vouchers issued by us (coupon codes) during the ordering process, before clicking the “Place Order” button, in the field provided for this purpose. Coupon codes cannot be applied retroactively after the order has been placed.

(2) We will inform you of the conditions for redemption, for example the period of validity, a minimum order value or the eligible products, together with the respective coupon code or as part of the respective promotion.

(3) Coupon codes cannot be redeemed for cash. Any amount remaining after the coupon code has been applied must be paid via the Mollie payment page.

(4) If you withdraw from your contract, we will refund the amount you actually paid. The discount from a redeemed coupon code will not be paid out.

§ 14 Product Reviews

(1) Customers can review our products in the online shop. A review consists of a name, a rating and a comment.

(2) Reviews are published immediately after submission, without any prior manual check by us. The name given with the review is displayed publicly together with the review. Please bear this in mind when choosing the name.

(3) We may remove reviews with unlawful content.

(4) Information on the processing of your data in connection with reviews can be found in our Privacy Policy.

§ 15 Right of Withdrawal for Consumers

Consumers have a statutory right of withdrawal in accordance with the following withdrawal policy.

Withdrawal Policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier and indicated by you, took possession of the goods.

To exercise your right of withdrawal, you must inform us (JD Parfums, Saar-Park Center, Stummplatz 1, 66538 Neunkirchen, Germany, phone: +49 176 76787301, e-mail: info@jd-parfums.de) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments we have received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we received notice of your withdrawal from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send off the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods if this diminished value results from handling the goods in a way that was not necessary to establish their nature, characteristics and functioning.

End of withdrawal policy

Premature Expiry of the Right of Withdrawal for Sealed Goods

The right of withdrawal expires prematurely in the case of contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery (§ 312g(2) no. 3 BGB).

This can only apply to perfumes that are delivered with such a seal. The premature expiry applies only to the item whose seal was removed after delivery. As long as the seal is intact, or if an item was delivered without a seal, your right of withdrawal remains fully in effect.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it to us.)

• To JD Parfums, Saar-Park Center, Stummplatz 1, 66538 Neunkirchen, Germany, e-mail: info@jd-parfums.de:
• I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/for the provision of the following service (*)
• Ordered on (*)/received on (*)
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if this form is submitted on paper)
• Date

(*) Delete as appropriate.

Notes on Returns

Please return goods to the following address: JD Parfums, Saar-Park Center, Stummplatz 1, 66538 Neunkirchen, Germany.

To help us process your return, we kindly ask you, where possible, to announce your return in advance by e-mail to info@jd-parfums.de, to state your order number and to pack the goods with adequate protection. These requests are not a precondition for the effective exercise of your right of withdrawal.

§ 16 Dispute Resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer dispute resolution body. If you have any questions or problems, please contact us directly, for example by e-mail to info@jd-parfums.de. We endeavour to resolve any concerns amicably.

§ 17 Applicable Law and Final Provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only insofar as it does not deprive them of the protection granted by mandatory provisions of the law of the country in which the consumer has their habitual residence.

(2) Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the statutory provisions.

Last updated: September 2026